Return & Exchange Policy

At Maison Blu, we want you to love your purchase. If for any reason you’re not satisfied, we offer a flexible return and exchange policy with store credit as our primary option.

Return & Exchange Policy Details:

• Return & Exchange Window: Returns and exchanges are accepted within 15 days of delivery.

• Condition of Items: Items must be in their original, unused condition with all tags intact.

• Store Credit Issuance: Once we process and approve your return, you’ll receive store credit equal to your purchase amount. This store credit is valid for 6 months from the date of issue and can be used on future orders.

• Exchanges: If you’d like to exchange an item for a different size or style, please reach out to our customer support. We’ll help guide you through the process to ensure a smooth exchange.

• Non-Returnable Items: Certain items, such as final sale items and personalized products, are not eligible for return or exchange.

• Return Shipping: Customers are responsible for return shipping costs. For peace of mind, we recommend using a trackable shipping method.

• Please note that for customized orders, we are unable to accept returns, exchanges, or issue store credits.
  
  Alterations:  Alterations are not available on items purchased during sale.

For questions or assistance, don’t hesitate to contact our support team. We’re here to help!